In reviewing the data we had collected from the smart patient rooms, it became clear that we still had significant communications issues that had not been addressed by the implementation of smart bed technology and an enhanced nurse call system. We (doctors, nurses, and our patients) still had trouble identifying the right person, locating the right person, and delivering important information to the right person at the right time. With this problem statement in hand, we sought out the expertise of communications industry powerhouses Cisco Canada and BlackBerry, and ThoughtWire, a smart machine company, in order to collaborate on a solution.
In April 2015, Ontario Centres of Excellence awarded $350,000 towards Mackenzie Health’s Innovation Unit’s Phase 2 journey to implement a smart and secure communications platform. By combining Mackenzie Health’s clinical expertise in patient care and Patient Care Redesign® with ThoughtWire’s Ambiant™ platform and expertise in device integration and “smart” systems, Cisco Canada’s expertise in wired and wireless network infrastructure and secure unified communications, and BlackBerry’s expertise in mobile devices and secure mobile device management, we assembled a “dream team” for the evidence-based design, implementation, evaluation, and spread of an Ontario-grown integrated, mobile, “smart”, and secure clinical messaging and alerting solution. By partnering with research scientists from University of Toronto, we plan to demonstrate the value of our solution in terms of both process improvement, and health economics.
This project will see the installation of the ThoughtWire Ambiant™ platform into the Mackenzie Health Innovation Unit, and integration with our Cisco medical grade wireless network, BlackBerry Enterprise Server and BlackBerry mobile devices, as well as the smart beds, hand hygiene system, nurse call system, and real-time location system already present in the Mackenzie Health Innovation Unit. This project will demonstrate the value of mobile, “smart”, and secure clinical alerting and messaging in a healthcare environment.